We are now offering full refunds on returns within 15 days of Delivery to you! But there are some rules:
Items MUST be returned with their original tags and CANNOT BE WORN.
We do not offer returns on Sale Items or Mystery Bags. They are all Final Sale.
- You will be responsible for all shipping fees where applicable.
*A 25% RESTOCKING FEE will apply IF we do not receive your return within 20 days total from your delivery date
- The refund will be issued to the form of payment used for purchase or to an Ollie Mae gift card, whichever you prefer.
Exchanges: Items sell out quickly on our website, so we do not offer a direct exchange. Instead, you must return the item you don't want using our return policy above and then place a new order for the correct item you do want.
Damaged or Incorrect Items Received: Please immediately and we will work out a solution with you!
Missed the 15-Day window? You may self-return items within 30 days of delivery for full store credit. BUT A 25% RESTOCKING FEE will apply IF we do not receive your return within 30 days total from your delivery date, or you use the shoe box as a shipping box. Shoe boxes must be placed inside a protective box or bag, no shipping labels or tape can be attached to the shoe box. No exceptions to this policy will be made, so please don't do any of these things.
Our return address is:
Ollie Mae, 221 Welch Dr. , Royse City, TX 75189